Privacy Policy

This website is operated by Maidstone Motor Group Limited. For more information about us and how you can contact us please see the About Us section. Maidstone Motor Group is committed to respecting and protecting your privacy. We have established this privacy policy to demonstrate the care with which we will treat your information.

Privacy Statement

Maidstone Motor Group Ltd is committed to protecting your privacy. This Policy sets out how we use and protect any personal information that you give us.
We may update this privacy policy form time to time by publishing the amended version on our website. This privacy policy applies to personal information we hold about individuals. It does not apply to information we hold about companies and other organisations. We take the privacy of your personal information very seriously and will only use your personal information in accordance with the current General Data Protection Regulation (GDPR) and any associated legal regulations concerning data protection.

Collecting Personal Information

We collect personal information:

  1. When you contact us directly to make an enquiry or place an order for vehicles, parts or services, via our website or our though our customer service teams.
  2. Through product placement events where details will be collected for processing at a later date. This may involve the use of third parties to collect this information to pass on, but full compliance to the GDPR regulations will be adhered to.
  3. Occasionally from other third parties who may lawfully pass to us information about you, this may include, but is not limited to, Kia Motors UK and Suzuki GB, our main manufacturers.
  4. If you apply for employment with Maidstone Motor Group Ltd.
  5. We use a call recording device to record all telephone calls inbound and outbound. The information collected does not include bank details or any other sensitive information. The recorded information is for internal use only, and allows us to make sure we have followed your instructions correctly. It also helps us improve our customer service through the use in staff training. All recorded information is stored on our secure servers, and is only accessible by senior members of staff.
  6. We operate a CCTV surveillance system throughout the dealership, with Images being monitored and recorded centrally. We use surveillance technology to deter and assist in the prevention or detection of crime, monitor security and identify actions which might result in disciplinary action. We will not use CCTV for any other purposes and these recording will not include audio. CCTV cameras are sited so that recordings meet the stated purposes. They over entrances to the premises, and the front forecourt of the dealership. CCTV recordings and data will be classified as confidential information and held in secure locations with restricted access to safeguard against unauthorised access and use.

Using Personal Information

We may use your personal information for a variety of different purposes, including, but not limited to:

  1. To provide the products or services you have requested, maintain guarantee and service records, and if you agree, to tell you about other products and services we think may be of interest to you and occasionally for market research purposes.
  2. We may also use this information to help us identify you when you contact us, for general administration purposes, to help us improve the quality of our products and service offered or debt recovery. We will however, always use every reasonable effort to ensure sufficient protections are in place to safeguard your personal information, and anonymity where appropriate.
  3. If you are taking out finance with your purchase, the information you provide for the finance proposal will be disclosed to lenders for the purposes of considering your credit application. Lenders may use this information to carry out searches with credit reference agencies. A record of those searches will be kept and may be used by other lenders in accessing applications from you for credit in the future. Lenders will cross check this information with other lenders to help prevent fraud.
  4. In order to prevent and detect fraud we may at any time share information about you with other organisations and public bodies, check and/or file your details with fraud prevention agencies and databases and, if you give us false or inaccurate information and we suspect fraud, we will record this. We and other organisations may also search agencies and databases to check your identity to prevent money laundering, unless you provide us with other satisfactory proofs of identity.

Disclosing Personal Information

We may disclose your personal information to:

  1. Any of our staff, agents, suppliers or subcontractors where it would be reasonable to do so. (If consent is necessary to facilitate this sharing we will ensure it is obtained prior to processing)
  2. Any member of our group of companies where it would be reasonable to do so. (If consent is necessary to facilitate this sharing we will ensure it is obtained prior to processing)

While it is not our policy to disclose information to third parties unless clearly stated at the point of provision and with documented consent, there may be circumstances when we are legally obliged to do so, for example:

  1. Where we are required to do so by law.
  2. In relation to any legal proceeding, either ongoing or prospective.
  3. With the intention of exercising, establishing or defending our legal rights (including providing information to other parties in respect of the prevention of fraud for example).
  4. Disclosure with a purchaser(s) (or prospective purchaser(s) of any business or assets that we may either be in the process of, or planning to dispose of.
  5. To any person who we reasonably believe may apply to a court or other competent authority for disclosure of that personal information where, in our reasonable opinion, such court or authority would be reasonably likely to order disclosure of that personal information.

Data Security of Personal Information

We endeavor to take all reasonable steps to protect your personal information from unauthorised access, unauthorised alteration, disclosure or destruction. Where reasonably possible we use industry-standard technology and store the personal data you provide us on our secure servers.
We will hold your personal information on our systems for as long as is necessary for the relevant activity to be carried out, as long as is set out in any relevant contract, or are required to do so by any laws and regulations.
You should be aware that the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data in transit, any transmission is at your own rick. Once we have received you information, we will use strict procedures and security features to try and prevent unauthorised access.
When you are sending us or asking us to send you any confidential information by email, via the internet, it may not be secure. Maidstone Motor Group Ltd cannot be responsible for any loss or unauthorised interception of information transmitted via the internet, which is beyond our control.
Our privacy policy only applies to our website and we are not responsible for the content, privacy or security of other websites.

Your Rights

You have the right to request a copy of the information that we hold about you via a Subject Access Request. If you would like a copy of some or all of your personal information, please write to Maidstone Motor Group, 675 London Road, Ditton, Aylesford, Kent, ME20 6DF. We do have the right to redact any information we consider personal data of an individual other than yourself, as not to do so would represent a breach of the General Data Protection Regulation, or to any extent permitted by law.
If you believe that any personal information we hold about you is inaccurate or incomplete you have the right to ask us to correct or remove this personal information. Any information which is found to be inaccurate or incomplete will be corrected as soon as possible. You have the right to request us not to process your personal information for marketing purposes – please note it may take up to 28 working days to unsubscribe you from our marketing lists.
You can also request us to destroy any/all of your personal data we may hold. Again it may take up to 28 working days to fulfill your request, but we will endeavor to carry this out as soon as possible.
If you would like us to amend or destroy any of your personal information, please write to
Maidstone Motor Group, 675 London Road, Ditton, Aylesford, Kent, ME20 6DF.

ICO Registration

Maidstone Motor Group Ltd are registered as a data controller with the Information Commissioner’s Office and our registration number is: Z4688873

Data Protection Contact

You can contact Maidstone Motor Group Ltd in relation to the privacy policy by writing to us at Maidstone Motor Group Ltd, 675 London Road, Ditton, Aylesford, Kent, ME20 6DF.
Alternatively you can email: admin@maidstonemotorgroup.co.uk

Feedback

The success of Maidstone Motor Group Ltd is dependent on the complete satisfaction of our customers and this continues to be the driving force behind our business today. We would like to hear your feedback, both good and bad, to help us ensure we are able to maintain our high standards.
If you would like to provide us with feedback, please contact us using the details below:

Maidstone Motor Group Ltd.
675 London Road,
Ditton,
Aylesford,
Kent,
ME20 6DF

Telephone: 01732 878950
Email: admin@maidstonemotorgroup.co.uk

If you are dissatisfied with our response you can complain to one of the following third parties:

The Motor Ombudsman at the following address:

The Motor Ombudsman,
71 Great Peter Street,
London,
SW1P 2BN

Telephone: 0345 241 3008 (local rate)
Email: consumer@tmo-uk.org

The Information Commissioner’s Office at the following address:

Wycliffe House,
Water Lane,
Wilmslow,
Cheshire,
SK9 5AF

Telephone: 0303 123 1113 (local rate) or 01625 545 745
Or via their website at: https://ico.org.uk/concerns/